Returns & Refunds Policy

At GYMREBEL, customer satisfaction is our top priority. If something isn’t right with your order, we’re here to help.

Returns

  • You may return unused items within 30 days of delivery.

  • Items must be in their original condition, unworn, with tags attached and in their original packaging.

  • To start a return, please contact our support team with your order number.

  • Returns without prior contact may not be accepted.

  • If your return is accepted, we’ll provide a return shipping label and full return instructions.

  • Personalized products, hygiene items and sale items are non-returnable.

Return address:
GYMREBEL INC
6125 Starfield Crescent
Mississauga, ON L5N 1X2
Canada

Refunds

  • Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

  • Refunds will be issued to your original payment method.

  • Shipping costs are non-refundable, unless the return results from an error on our part, such as a damaged or incorrect item.

  • Please allow additional time for your bank or card provider to post the refund.

Free Gifts & Promotional Items

Free gifts and promotional items are offered with qualifying purchases. Eligibility depends on your order continuing to meet the promotion’s requirements.

If you return all qualifying purchased items, any free promotional gift received with that order must also be returned.

If you choose to keep the free gift or promotional item, the item’s price, plus delivery charges, will be deducted from your refund.

For partial returns, if the value of the merchandise you keep falls below the promotional threshold that applied when you placed your order, the promotional gift must also be returned.

For example, if your order qualified for a complimentary GYMREBEL towel and your return brings the remaining order value below the applicable free-towel threshold, the towel must be included with your return.

If the remaining order value still meets the original promotional threshold, you may keep the promotional gift.

Promotional gifts that must be returned must be unused, unwashed and in their original condition.

Promotional thresholds may vary by country, currency or promotion. The terms and qualifying threshold displayed for your market when you placed your order will apply.

Damaged or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact our support team immediately so we can make it right.

GYMREBEL Exchange Policy

At GYMREBEL, we’re here to help you find the right fit.

  • Exchanges are accepted within 30 days of delivery.

  • Items must be unused, unwashed and in their original condition, with tags attached and original packaging.

  • Exchanges are available for a different size or colour of the same product, subject to availability.

  • Final-sale items, gift cards and worn products are not eligible for exchange.

  • Customers are responsible for return shipping, unless the item is damaged or incorrect.

  • If your requested size or colour is unavailable, we’ll offer store credit or a refund.

  • To request an exchange, please contact us or email support@gymrebel.fitness with your order number.

GYMREBEL reserves the right to refuse exchanges that do not meet these conditions.

Questions?

Email support@gymrebel.fitness — we’re here to help with your return, refund or exchange.